Quick Summary
🛡️ We offer a 7-day refund guarantee. If more than 30% of the contact data you purchased is inaccurate (invalid phone numbers or email addresses), we will either replace the bad records or issue a full refund — your choice.
How the Refund Process Works
1
Report Issue
Email us within 7 days of purchase
2
Share Proof
Send bounce report or invalid numbers list
3
We Verify
Our team checks within 48 hours
4
Resolution
Replacement data or full refund
1. Refund Eligibility
You are eligible for a refund or data replacement if all of the following conditions are met:
- Your refund request is made within 7 days of the original purchase date
- You can demonstrate that more than 30% of the contact records are inaccurate (email IDs that hard-bounce or phone numbers that are invalid/disconnected)
- You provide evidence of inaccuracy such as an email bounce report (from tools like Mailchimp, SendGrid, Zerobounce, etc.) or a list of invalid phone numbers with call attempt screenshots
- Your Razorpay payment ID and order number are provided along with the request
2. What Counts as "Inaccurate" Data
✅ Qualifies for refund/replacement:
- Email addresses that hard-bounce (mailbox does not exist)
- Phone numbers that are disconnected, invalid, or not in service
- Completely blank or missing fields where data was promised
- Clearly fake or placeholder entries (e.g. "test@test.com", "0000000000")
❌ Does NOT qualify for refund:
- Emails that go to spam/junk folder (this is a deliverability issue, not a data accuracy issue)
- Phone numbers that ring but are not answered (the number is valid)
- Contact person has changed company or designation since data was compiled
- Buyer simply changed their mind after download (digital product — see Section 5)
- Buyer did not use or did not find the data useful for their specific purpose
- Soft bounces, temporary delivery failures, or throttled emails
3. Resolution Options
If your refund claim is verified and approved, you may choose one of the following:
- Option A — Data Replacement: We will replace all verified invalid records with fresh, valid business owner contacts at no extra cost
- Option B — Full Refund: We will issue a 100% refund to your original payment method via Razorpay within 5–7 business days
Partial refunds may be issued in cases where inaccuracy is between 20–30% at our discretion.
4. How to Request a Refund
Send an email to support@mitrsarthi.com with the following details:
Subject line: Refund Request — [Your Order Number]
Include in the email:
- Your full name and email used during purchase
- Razorpay Payment ID (starts with "pay_...")
- Plan purchased (Starter / Growth / Dominate)
- Evidence of data inaccuracy (bounce report, screenshot of failed calls, CSV of invalid entries)
- Whether you prefer replacement data or a refund
We will acknowledge your request within 24 hours and resolve it within 48 hours.
5. Digital Product Policy
LeadVault sells digital data products. Once you receive the download link and access the data, the product is considered delivered. Due to the nature of digital products:
- Refunds are not available simply because you changed your mind, no longer need the data, or found it unsuitable for your specific use case
- Refunds are only available based on data accuracy issues as described in Sections 1–3 above
- If you have not accessed the download link, you may request a cancellation within 24 hours of purchase for a full refund regardless of data accuracy
6. Refund Processing Timeline
- Refund request acknowledgment: Within 24 hours
- Verification & decision: Within 48 hours of receiving proof
- Refund processed (if approved): 5–7 business days to reflect in your account
- Replacement data delivered (if chosen): Within 48 hours of approval
Refunds are issued to the original payment method used during purchase. We cannot process refunds to a different account or payment method.
7. Disputes
If you are unsatisfied with our refund decision, you may escalate the matter by emailing support@gamavis.com with the subject line "Refund Escalation". A senior team member will review your case within 3 business days.
For payment disputes, you may also contact Razorpay support directly through their platform.
8. Anti-Abuse Policy
We reserve the right to deny refund requests if we detect misuse or abuse of this policy, including but not limited to:
- Downloading the full data and then requesting a refund
- Filing repeated refund requests across multiple accounts
- Providing falsified evidence of data inaccuracy
- Sharing the purchased data with third parties and then requesting a refund
10. Governing Law
This Refund Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.