Privacy Policy

1. Introduction

Gamavis Software Solutions ("we", "us", "our") operates the LeadVault India platform at leadvault.mitrsarthi.com. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase our products.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect the following information when you make a purchase or interact with our website:

• Personal Information: Full name, email address, phone number (provided during checkout)
• Payment Information: Processed securely by Razorpay — we do not store your card details, UPI ID, or bank account information on our servers
• Transaction Data: Order ID, payment ID, plan purchased, amount paid, and payment status
• Technical Data: IP address, browser type, device type, pages visited, referring URL, and UTM parameters for marketing analytics
• Cookies: Session cookies for website functionality and analytics

3. How We Use Your Information

We use the collected information for the following purposes:

• Order Fulfillment: To process your payment, deliver the purchased data via email, and provide the download link
• Customer Support: To respond to queries, handle refund requests, and provide technical assistance
• Communication: To send order confirmations, delivery emails, and important updates related to your purchase
• Analytics: To understand website traffic, improve user experience, and optimize our marketing efforts
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. About the Data We Sell

LeadVault sells B2B business contact databases containing: business owner names, contact numbers, email IDs, company names, and designations. This data is:

• Sourced from publicly available business directories, trade registrations, company websites, and professional networks
• Intended exclusively for legitimate B2B business outreach and marketing
• Not personal consumer data — it consists of business contact information of company owners and decision makers

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. However, we may share data with:

• Razorpay: Our payment gateway provider, which processes your payment securely under their own privacy policy
• Email Service Providers: To deliver order confirmation and download link emails
• Legal Authorities: If required by law, court order, or government regulation

6. Data Security

We implement reasonable security measures to protect your personal information:

• All payments are processed via Razorpay with 256-bit SSL encryption
• Customer data is stored in secure databases with restricted access
• We do not store credit card, debit card, or UPI credentials on our servers

While we take reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information (name, email, phone) and transaction records for a period of 3 years from the date of purchase for accounting, customer support, and legal compliance purposes. You may request deletion of your data by contacting us at the email below.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of any inaccurate information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, email us at support@mitrsarthi.com.

9. Cookies

Our website uses session cookies for essential functionality (maintaining your session during checkout). We may also use analytics cookies to understand traffic patterns. You can disable cookies in your browser settings, but this may affect website functionality.

10. Children's Privacy

Our services are intended for business professionals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.